JMS Group

Customer Feedback Form

Your experience matters. Help us serve you better by sharing your honest feedback about our products and services.

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Customer Information

Basic details about you and your order

📍 Auto-captured from your device's local date & timezone
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Reliability & Service Quality

Rate each item from 1 (Poor) to 5 (Excellent)

Pricing *
PoorExcellent
On-Time Delivery (OTD) *
Orders delivered to vessels or shipyards by the promised date.
PoorExcellent
Order Fill Rate *
Orders filled on the first shipment without backorders or cancellations.
PoorExcellent
Order Accuracy *
Correct in terms of part numbers, quantity, and quality.
PoorExcellent
Average Order Cycle Time *
Time from order placement to final delivery.
PoorExcellent
First-Time Delivery Rate *
Deliveries made successfully on the first attempt without issues.
PoorExcellent
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Responsiveness & Communication

Rate each item from 1 (Poor) to 5 (Excellent)

Communication *
PoorExcellent
RFQ Response Time *
Time to turn around a quote for a part, crucial for vessel repairs.
PoorExcellent
Average Resolution Time (ART) *
Time to resolve issues like shipping delays, incorrect parts, or warranty claims.
PoorExcellent
Proactive Information Sharing *
Updates on shipment status, delays, or alternative part options.
PoorExcellent
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Specialized Maritime Metrics

Rate each item from 1 (Poor) to 5 (Excellent)

Ratio of Returned Parts *
Good-quality, non-defective parts returned vs total parts delivered.
PoorExcellent
Document Accuracy *
Accuracy of bills of lading, packing lists to pass customs without delays.
PoorExcellent
Circular Revenue Percentage *
Revenue from refurbished or remanufactured parts (sustainability metric).
PoorExcellent
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Financial & Value Metrics

Rate each item from 1 (Poor) to 5 (Excellent)

Cost Savings / Avoidance *
Savings through efficient sourcing and logistical consolidation.
PoorExcellent
Average Order Value (AOV) *
Average monetary value of each order.
PoorExcellent
Percentage of Emergency Orders *
Ratio of urgent/rush orders to normal orders.
PoorExcellent
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Overall Experience

Share your overall thoughts and suggestions

Overall Satisfaction *
PoorExcellent
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Final Questions

A few last questions to complete your feedback

How likely are you to recommend JMS Group to a colleague or partner?
Not likely at allExtremely likely
Do you give JMS Group permission to use your feedback for marketing or improvement purposes?
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Thank You for Your Feedback!

Your response has been recorded. JMS Group appreciates your time
and will use your insights to continually improve our services.

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